FAQ
CUSTOMER ACCOUNTS
LOGGING IN AND REGISTRATION
- Make sure you have registered for a Yoothz account.
- Double-check that your username and password have been entered correctly (check your caps lock).
- Be sure to tick the Terms and Conditions and reCAPTCHA correctly.
- Check to enter the reCAPTCHA correctly.
- If you have forgotten your password, you can reset your password on the login page.
- If you’re still having issues logging in, please contact Yoothz via the Contact Us page.
Registering a customer account, allows you to bookmark your favourite listings and post reviews within the directory.
Registering a business account, allows you to access everything within our directory including posting a listing.
There are two types of registered accounts on Yoothz – Customer and Business Owner. You will need to have a Business account to add a listing. The account type can be changed via the Account Details page > Account Type > switch to Business Owner.
To reset your password head to your dashboard > account details > change password. The new password must be more than 8 characters long, we also recommend it to contain numbers, symbols, capital letters and lowercase letters.
Searching yoothz
There are several ways you can search for places, youth services and events in our directory:
- You can search by using the search bar on the home page. Enter the name in the first field (What are you looking for?) eg. Art Gallery. Then enter the location you would like to search eg. St Kilda. The location distance will automatically be set to a 20km radius around the specified location, you can increase or decrease this on the explore listings page filter settings. When searching for events, you may search via ‘all categories’.
- You can also use the filters located at the top of each page to access the advanced search filters.
- When searching for an event, users can add a date range.
Each directory has a set of categories.
Place categories include Cinemas, Creative Space, Education, Fitness and sports, Indoor Activities, Job Training Programs, Libraries, Museums, Outdoor Activities, Party Venues, Radio or Media, Shopping, Sports and Theme Parks.
Event categories include Theatre, Sport, Podcasts, Parties, Information Nights, Festivals, Exhibitions, Courses and workshops, Concerts, Competitions and Community.
Youth services – Support Services Aboriginal and Torres Strait Islander Support, Alcohol and Drug Support, Counselling, Crisis Support, Disability Services, Family Violence Support, Homelessness Services, LGBTIQA+ Support, Mental Health, Mentoring, Multicultural Services and Suicide Prevention Services.
When searching for places, youth services and events on Yoothz be sure to use keywords in the search form or search by category. Extend the location distance to search larger areas around Australia.
location
If you are receiving an error message on the search form ‘You must enable location to use this feature’, this means that your geolocation is turned off. Changing your location settings will allow Yoothz to load your location so you can search for local places, events and shops easily and efficiently. For more information about how to enable your location on Apple devices and Android devices.
Listings
You can bookmark any of the listings by clicking on the heart icon or bookmark tab. You must be logged into your Customer Account or Business Account to save listings.
Each listing has the opportunity to leave a review. You can find the ‘leave a review button’ on the top half of each listing. You must be logged into your Customer Account or Business Account to leave reviews.
All reviews are reviewed by our admin team. They may be deleted if marked as inappropriate or offensive. Please read our Terms and Conditions for more information on reviewing guidelines.
When posting a review for a listing, the review will display your user name, date and review. There is no way to hide your user name from the review
Please contact our admin team via the contact us page if you would like to delete your review from Yoothz.
You can report a listing by clicking on the report link within the listing details. You must be logged into your Yoothz account before reporting a listing. This will bring the listing to our attention, so we can review it and remove from the site if necessary.
CONTACT YOOTHZ
At Yoothz we are passionate about providing the best possible experience for teenagers and their parents/carers around Australia. Please send us an email via our Contact Us page with any feedback you would like to share with us.
Absolutely. We love receiving recommendations of teen-friendly businesses, youth services and events around Australia.
Head to our Contact Us page to send us an email.
BUSINESS ACCOUNTS
LISTINGS
All listings must be teen-friendly (13-20 years).
- Create a business account on Yoothz
- Log in to your business account and click on the add a listing button.
- Choose the type of listing you would like – place, youth service or event.
- Choose a package that best suits your business or organisation.
- Fill in all your business information and upload your images.
- Preview your listing and submit it when you are happy with it.
- You will be redirected to our checkout page, please make sure all the information is correct and proceed with the payment. Free listings will bypass the checkout page.
Yes, you can link an event with a place or youth service listing. When filling out the listing details, the last option on the form allows you link to one of your active listings.
You can post as many listings as you like, as long as they are not duplicates.
It’s best to choose a category or support service that is the closest to your business. If you feel that your business doesn’t belong in any of the categories or support services please send us an email via our Contact Us page.
- All listings on Yoothz will need to be approved by our admin team. The approval of listings should be completed within 48 hours.
- Your listing may have expired; listings expire after a set amount of time on Yoothz.
- Your listing may have been removed for a posting violation, please check our Listing Rules.
- If you are still having issues, please contact Yoothz via the Contact Us page.
Once a listing has been approved by our admin team, you will receive an email confirming that your listing has been approved and is now live.
Yes, each listing has up-to-date statistics including – views, unique views, devices used, top countries, top referrers, top platforms and top browsers used. Listing statistics can be found in your account dashboard.
Yes, you can switch your listing package while it is live, but there is no refund for any outstanding time left on the current package. You will be charged the full amount of the new listing package.
To edit your listing, click on your user name and select my listings from the dropdown menu. You can edit all your listings in this area. Once you are happy with the updates, save your changes.
Yes, you can save a draft of a listing. When a Business adds information to a new listing there is an option to save a draft. To resume editing the listing, head to your dashboard and click on My Listings>all Listings>Draft. You can then select the listing to resume the submission.
All listings will receive an expiring email, 3 days before the listing expires. The email provides a link to re-list your listing.
All images uploaded on Yoothz will need to be in a JPEG or PNG format. Each image should not exceed 2MB each. If images are too large please reduce the size of the image before you upload. Please contact us if you are having problems resizing and uploading images.
All listings that have been active on Yoothz stay in the expired listing tab of the dashboard for 12 months, after that they will be deleted from Yoothz. Listings can be re-listed at any time via the relist button in the account dashboard.
Business accounts have an easy-to-navigate dashboard where you can access information on your published and pending listings and statistics.
To receive the best results from your listing it’s best to use landscape/horizontal images for the cover image and gallery images. Portrait images may be cropped and important content may be cut off. Images can not have any text or logos over them. We do not allow banners, posters, flyers or images with white backgrounds. High-resolution images are best so there is no pixelation.
You can delete a listing via the dashboard > my listings > delete. Please be sure you are 100% sure about deleting your listings as you can’t get it back once deleted.
All reviews are approved by our admin team before being published on Yoothz. They must meet our reviewing guidelines before being approved, please send us an email via the Contact Us page if you believe that the review goes against our guidelines.
LISTING – PAYMENT
All payments for listings and promoted listings are processed through STRIPE Payment Processing Platform.
Please contact Yoothz via our Contact Us page if you are not happy with the service provided.
Our Terms & Conditions can be found here.
Our Privacy Policy can be found here.