Kids Helpline is Australia's only free, confidential 24/7 counselling and support service specifically for children and young people aged 5 to 25. Since 1991, more than 8.5 million young Australians have reached out to Kids Helpline for everything from mental health support to relationship advice and help with tough life situations.

The service is provided by qualified counsellors, not volunteers, and is designed to be accessible and safe, no matter what you are going through. Whether you want one conversation or ongoing support, Kids Helpline is here to listen, without judgment.

Services Offered
Kids Helpline supports young people with issues including:
• Anxiety, stress, and depression
• Bullying (in person or online)
• Family conflict or separation
• Friendships, relationships & breakups
• Identity, gender, and sexuality
• Study and future worries
• Body image, self-esteem & social pressure
• Loneliness or feeling unsafe
• Suicidal thoughts or emotional distress

Ways to get support:
• Call 1800 55 1800 – 24/7, free from landlines and mobiles
• Web Chat – Real-time text-based counselling via website
• Email Counselling – Send a message and get a reply in 24–48 hours
• Online articles, videos & tools – For self-help and learning

Special features include:
• Option to choose your counsellor’s gender
• Ability to request the same counsellor for ongoing support
• All counsellors are qualified mental health professionals
• Inclusive support for LGBTQIA+ youth
• Completely private and confidential

For Teens (Ages 13–17)

If you are a teen dealing with stress at school, friendship dramas, or pressure to fit in, you are not alone. Kids Helpline is here to support you through:

• School and exam stress
• Peer pressure and decision-making
• Finding your voice when things feel hard
• Navigating relationships and identity
• Managing your mental health and emotions

Check out helpful articles, real-life teen stories, and self-care tools made just for your age group.

For Young Adults (Ages 18–25)

If you are dealing with uni stress, moving out, or working out your identity, Kids Helpline is here to support you.

• Coping with study, work, and life transitions
• Managing mental health and wellbeing
• Understanding your rights and relationships
• Housing, money, or legal concerns
• Identity, purpose, and big life decisions

The Young Adults section features practical advice, videos, and resources to help you feel more in control as you take on adulthood.

How to Contact Kids Helpline
Kids Helpline offers free, confidential support 24/7 for young people across Australia. Whether you are reaching out for the first time or checking back in, there are multiple ways to connect:

Phone Counselling (24/7)
Call 1800 55 1800 from any mobile or landline
Free and available 24 hours a day, 7 days a week
Speak with a qualified counsellor for immediate support

Web Chat Counselling
Visit kidshelpline.com.au
Click "get help - web chat with us" to start a live, text-based chat with a counsellor
Available 24/7 and ideal if you prefer typing over talking